It’s been a few days and I wanted to post an update on my ordeal with being denied the roll-in shower room that I booked at the Crowne Plaza Hotel in Englewood, NJ. We are now in the room that we were supposed to have all along. It became available on Sunday, so we spent the whole day moving our stuff. I finally got my shower (and after having spent Saturday in the blistering heat at Coney Island, it was a huge relief.)
They’ve said nothing about what they’ll do to prevent this from happening again. I have no assurances that if I ever book this hotel again, I’ll get the correct room. I haven’t received any apology or contact from IHG corporate about what went wrong. You’d think I would be crazy to ever stay in this hotel again, right? But the reality is that I have limited choices. This is my fourth trip to New York City, and now that I live substantially closer, I hope to visit a couple of times per year. The Crowne Plaza is very near my good friend’s house, so I can easily pick her up and drive into the city, etc. I can’t afford to stay in Manhattan. I can’t stay with friends or in most low end motels, because they aren’t wheelchair accessible. The Crowne Plaza is the only affordable yet decent hotel in the area, that I’ve found thus far anyway. I should have the right, I do have the right to book a room and get what I pay for, at the time of arrival.